Process Quality

Description

Hallmark features of this title

• Activities in each chapter give students or small groups practice applying chapter concepts.
• Checking Your Knowledge questions complement chapter objectives.
• Did You Know? boxes supplement content from the text to improve understanding and retention.
• Key term definitions appear alongside relevant content within the text, as well as at the beginning of each chapter.

New and updated features of this title

Learning aids reflecting the latest NAPTA curriculum

• REVISED: Extensive reorganization improves the flow of content. It now flows from basic quality concepts (Part 1) to major quality strategies (Part 2) to quality tools (Part 3) to application, to control charts and the everyday needs of the process industries (Part 4).
• NEW: New learning outcomes align with NAPTA core objectives. Students are directed to the precise page of the text where a learning objective is addressed.
• NEW: A new full-color art program includes more than 190 fully revised artwork and photo images, including new visuals representing process quality.

Engaging pedagogical aids

• NEW: A new chapter on data collection and representative sampling was added.
• UPDATED: All content has been updated, including content on ISO standards.
• NEW: New quality tools have been added and illustrated.

For Process Quality courses within a Process Technology program.
This ISBN is for the MyLab access card. Pearson eText is included.

The NAPTA Series for Process Technology can be used independently and does not require NAPTA participation.

The national standard for process quality
Process Quality is part of the NAPTA Series for Process Technology. Developed in partnership with Industry and Education, this unprecedented collection supports a consistent curriculum and exit competencies for Process Technology graduates. Process Quality provides a common national standard for the Process Quality course of a Process Technology degree program, while serving as a valuable reference guide. The 2nd edition has been thoroughly updated and revised to align with the new NAPTA curriculum objectives.

New! Reach every student with MyLab Process Technology
MyLab^™ is the teaching and learning platform that empowers you to reach every student. By combining trusted author content with digital tools and a flexible platform, MyLab personalizes the learning experience and improves results for each student. Learn more about MyLab Process Technology.

Plus, give students anytime, anywhere access with Pearson eText
Pearson eText is a simple-to-use, mobile-optimized, personalized reading experience available within MyLab. It lets students highlight, take notes, and review key vocabulary all in one place — even when offline. Educators can easily share their own notes with students so they see the connection between their eText and what they learn in class.

Learn more about Pearson eText or contact your Pearson rep for purchase options.

PART 1: INTRODUCTION TO QUALITY CONCEPTS
1. Introduction to Process Quality
2. Total Quality Management and Economics
3. Customer Service
4. Quality Management Systems — International Standards (ISO)
5. Quality Management – Quality Reliability Planning
6. Team Skills

PART 2: CONTINUOUS IMPROVEMENT STRATEGIES
7. Root Cause Analysis (RCA) and Corrective Action/Preventive Action (CPA)
8. Six Sigma
9. Lean

PART 3: GROUP PROBLEM SOLVING
10. Designed Experiments
11. Other Basic Quality Tools
12. Data Collection and Representative Sampling

PART 4: VARIABILITY, CONTROL CHARTS, AND PRODUCT CAPABILITY
13. Variance and Operating Consistency
14. Variables Control Charts and Interpretation
15. Attributes Control Charts and Interpretation
16. Process Capability
17. Putting the Puzzle Together

About our author

The North American Process Technology Alliance (NAPTA) is an organization of process technology (PTEC) education providers, industry experts and community stakeholders working cooperatively toward a common goal. The NAPTA is the standard-bearer of the PTEC curriculum. The NAPTA audits PTEC degree programs in North America and endorses those that meet its criteria. Eligible colleges have received the NAPTA endorsement.

For Process Quality courses within a Process Technology program.

The NAPTA Series for Process Technology can be used independently and does not require NAPTA participation.

The national standard for process quality
Process Quality is part of the NAPTA Series for Process Technology. Developed in partnership with Industry and Education, this unprecedented collection supports a consistent curriculum and exit competencies for Process Technology graduates. Process Quality provides a common national standard for the Process Quality course of a Process Technology degree program, while serving as a valuable reference guide. The 2nd edition has been thoroughly updated and revised to align with the new NAPTA curriculum objectives.

New! Also available as an eText within MyLab Process Technology
By combining trusted author content with digital tools and a flexible platform, MyLab personalizes the learning experience and improves results for each student.